Last Updated: November 2024

AGRB Technologies Arabia Limited (hereinafter referred to as “we,” “us,” or “our”) is committed to safeguarding the privacy and personal data of our users (hereinafter referred to as “you” or “your”) who utilize our mobile application (the “App”) and website. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our services. By accessing or using the App, website, or any related services, you agree to the terms of this Privacy Policy, including the collection, storage, and processing of your personal data in accordance with it.

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I. Our Profile and Contact Information

We are AGRB Technologies Arabia Limited, located at:
Address: 7782, King Abdulaziz Rd, 4565 Ar Rabie Dist., Riyadh, KSA, Zip code 13315.
Email: in**@ag**.sa
Phone: +966 50 245 2338

If you have any questions about this Privacy Policy or the processing of your personal data, please contact us.

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II. Your Privacy Rights

We value your privacy and provide the following rights regarding your personal data:

1. Right to Access: You can access your personal data stored with us.
2. Right to Rectification: You can request updates or corrections to inaccurate or incomplete personal data.
3. Right to Erasure: You may request the deletion of your personal data.
4. Right to Object: You can opt-out of receiving direct marketing messages at any time.
5. Right to Restrict Processing: You may request limited use of your personal data.
6. Right to Withdraw Consent: You can withdraw consent for data processing at any time.
7. Right to Complain: You have the right to file complaints with relevant authorities or directly with us.

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III. Personal Data We Collect

We collect various types of data to provide our services efficiently:

1. Data You Provide: This includes name, address, phone number, email, payment details, and order preferences.
2. Device Data: Includes IP address, operating system, and geolocation for accurate service delivery.
3. Order Information: Data on order history, selected stores, and delivery preferences.
4. Additional Data: Any information provided through app interactions or service requests.

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IV. How We Use Your Data

Your data is used strictly for the purposes outlined below:

1. Service Provision: To process orders, coordinate deliveries, and ensure seamless communication between stores, customers, and delivery personnel.
2. Personalization: To provide tailored services and improve user experience.
3. Marketing: To share promotional offers and service updates (only if you consent).
4. Customer Support: To address queries and provide assistance.
5. Security: To safeguard your account and prevent unauthorized access.

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V. Data Sharing and Disclosure

We respect the confidentiality of your data and only share it under the following circumstances:

1. Service Providers: With third-party providers like payment processors and delivery personnel for service completion.
2. Legal Obligations: With authorities as required by applicable laws.
3. Business Transactions: In case of mergers or acquisitions, data may be transferred with proper safeguards.

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VI. Cookies and Tracking

We use cookies to improve user experience and enhance website functionality. You can manage or disable cookies through your browser settings. However, some features may be unavailable if cookies are disabled.

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VII. Data Retention and Security

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, unless longer retention is required by law. We implement industry-standard measures to protect your data from unauthorized access and breaches.

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VIII. Modifications to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. Updated versions will be posted on our website and App, and significant changes will be communicated directly.